Shipping policy

Thank you for shopping at NeoPeak. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Times

Please check your email inbox for an order confirmation email. Order processing information relevant to your order will be mentioned in the email. Most orders are processed very quickly (excluding weekends and holidays) but it can vary depending on product and promotions. After receiving your order confirmation email, you will receive another notification when your order has officially shipped.

• Note: Processing times may be slightly extended during high-volume holiday seasons or major sales events.

Shipping Rates & Delivery Estimates

Currently all orders placed on our store come with free shipping. Please refer to the order confirmation email for exact delivery estimate information specific to your purchase.

Order Tracking

Once your package leaves our fulfillment center, you will receive an automated email containing your unique tracking number. Please allow 24-48 hours for the tracking status to update.

Damages & Lost Packages

We want your products to arrive perfectly. If your order arrives damaged, please save all packaging materials and reach out to us at inbox@neopeak.store with clear photos of the damage.

If your package is marked as delivered but you cannot locate it, please check with neighbors or your local carrier before contacting our support team.

Address Errors

Please double-check your shipping details at checkout. If you notice an error, contact us immediately at inbox@neopeak.store. Once an item has been handed over to our couriers, we are unable to modify the delivery address or reroute the package.

---

Questions?

If you have any further questions about your delivery, please contact our support team at inbox@neopeak.store